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Here, you will find answers to common questions related to our products, services, policies, and other important topics. We have compiled this page to help you find the information you need quickly and easily.
Where do you deliver?
We currently deliver Australia-wide. Shipping costs will apply, and will be added at checkout.
How long will it take to get my orders?
For orders only consisting of In-Stock items, we aim to have them picked up from our Melbourne Warehouse by one of our trusted delivery partners within 1-3 working days. Ready to ship orders placed on weekends or after 12pm on Fridays, are usually dispatched on the following Tuesday.
For orders containing pre-order items, the lead time can be up to 14 weeks before they’re ready to be sent. Please see individual product pages for relevant lead-time information.
Delivery can take up to 10 business days from date of collection. Below are the specific estimates by delivery location.
- Metro Melbourne 1-2 days
- Regional VIC 2-3 days
- Metro Sydney 2-3 days
- Regional NSW 3-5 days
- Brisbane & Byron Bay 3-5 days
- Regional QLD 5-7 days
- Adelaide 3-5 days
- Regional SA 5-7 days
- TAS & Metro WA 5-7 days
- NT & Regional WA 7-10 days
Please note these are just estimates, and not a guarantee that delivery will be made within these timeframes.
Do you offer trade discount?
Yes absolutely. Please send an email to firstname.lastname@example.org with the your business information.