ARE ALL OF YOUR ITEMS PRE-ORDER ONLY?
No, we have few items on hand and ready to ship. You are able to view our in stock items here.
HOW OFTEN DO YOU GET STOCK?
Parts of our products are made to order, especially the customized products, which means we don’t keep stock of them in our warehouse. We usually organize a shipment every month, so you shouldn’t be waiting more than 10 weeks for your items to arrive at our warehouse normally.
I ACCIDENTALLY PRE-ORDERED SOMETHING I THOUGHT WAS IN STOCK, WHAT NOW?
Yo can contact us at email@example.com and we can have a chat about your options.
AM I ABLE TO COME AND TAKE A LOOK AT YOUR PRODUCTS?
Absolutely! We have a showroom in Melbourne, please book an appointment via Email or give us a call.
I ORDERED SOMETHING TWO WEEKS AGO AND HAVEN’T HEARD ANYTHING. WHAT’S GOING ON?
All of our items on pre-order have a 6-10 week lead time. Once you placed the order, we will process with the manufacturer. The production takes 3-4 weeks and shipping takes around 4-5 weeks from China to Melbourne warehouse. Once we have an accurate date, we’ll inform you earlier and organized a shipping to you accordingly! If you don’t hear from us, please contact us at any time.
WHERE IS ALL YOUR FURNITURE MADE?
We outsource to a number of lovely manufacturers in China who are known for their quality craftsmanship.
WHY DOES SHIPPING COST SO MUCH?
Unfortunately due to the coronavirus pandemic we have seen an unprecedented spike in worldwide shipping rates. The prices we ask for shipping are simply what it costs to send your items safely.
DO YOU SHIP TO PERTH?
Yes we ship Australia-wide!
DO YOU SHIP TO THE USA?
Sorry no, just Australia for now.